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Returns & Refunds

Refunds will only be issued for returns within 30 days from the date of purchase, that retain their original factory seal and remain in factory-quality condition. We cannot issue refunds for partially used product or a product that appears to be handled, opened, or tampered with. The cost of returning any item is at the Customer’s own expense. The only exception to this is if the item is faulty or was sent by us in error.

To begin your return, please mail your factory-sealed bottles back to:

NADdirect
27 Wimpole Street
Marylebone
London
W1G 8GN

Please include your name, email and order number along with product(s) you’re returning.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Please note, it may take longer for your bank to process the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our team for assistance:

Tel – +44 (0)207 9351155
Support@NADdirect.com

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