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Frequently asked questions

Here are answers to some of our customers' most common questions

Product & Safety

What is the NAD+ Smart Pen?

A CE-certified, single-use auto-injector delivering 50mg–125mg of ultra-pure NAD+ via a high-precision spring mechanism.

What makes the NAD+ Smart Pen different from other NAD+ injectors?
  • Only NAD+ made in an MHRA, NHS, GMP-approved facility
  • Includes anti-tamper & anti-counterfeit features
  • 99.9% purity, triple filtration, and full safety certification
Is NAD+ safe to self-administer?

Yes — our pen and solution are medically certified. Always follow instructions and consult your clinician before beginning.




How is your NAD+ manufactured?

Using naturally fermented, enzymatically purified raw materials under sterile pharmaceutical conditions with third-party testing.




Is this legal and approved?

Yes. Our NAD+ is one of the only legally registered formulations worldwide, and the NADSQ X Pen is CE-certified.




How do I know your product is authentic?

Each pen includes:

  • Serialised tracking
  • Batch-specific Certificates of Analysis
  • External safety validation
  • Tamper-evident packaging


Subscription & Storage

Is a subscription model safe?

Yes. It guarantees batch consistency, freshness, and secure delivery from our certified production line.

Why should I choose a subscription?
  • Guaranteed access to high-purity NAD+
  • Lower cost per unit
  • Access to exclusive bundles and benefits
Can I cancel anytime?

Our monthly subscriptions have a minimum term of three months. After that, you can cancel, pause, or change frequency via your account.




How long can I store NAD+?
  • Unopened: 18-month shelf stability (check expiry date)
  • Opened: Store in a refrigerator and use within 30 days




Can I share my NAD+ with my partner?

Yes — but always:

  • Use a new sterile needle
  • Track doses separately
  • We offer family & couples bundles for ease and safety.




How do I know your product is authentic?

Each pen includes:

  • Serialised tracking
  • Batch-specific Certificates of Analysis
  • External safety validation
  • Tamper-evident packaging


Can I share my NAD+ with my partner?

Yes — but always:

  • Use a new sterile needle

Track doses separately. We offer family & couples bundles for ease and safety.




Usage & Application

What dosage should I use?

Each pen allows 25mg, 50mg, 75mg, or 100mg. Start low and increase gradually unless otherwise guided by a healthcare professional.

Do you offer multi-dose options?

Yes — 1000mg clinical-grade cartridges are available for compatible devices and professional settings.

I dropped a needle. What should I do?

Discard it in a sharps container and use a new, sterile needle. Never reuse or sterilise dropped needles.




I have a bruise after injecting. Is this normal?

Minor bruising can occur and is generally harmless. Rotate sites, follow injection technique guides, and use the correct depth.




After injecting, I felt slightly dizzy. Is this normal?

Yes — especially at higher doses. Sit down during use, inject slowly, and stay hydrated. Reduce dose if needed.




Results & Expectations

When should I expect to feel results?
  • Short term: More energy, mental clarity in 7–14 days
  • Long term: Mood, sleep, stress resilience with regular useResults vary based on biology, lifestyle, and consistency.
Is this better than NAD+ IV therapy?

While IVs offer higher bioavailability in clinical settings, the NADSQx Smart Pen is ideal for:

  • Maintenance
  • Travel
  • New users
  • Cost-effective convenience

Shipping & Delivery

How do you ship NAD+?

In temperature-stable packaging, safe for standard room-temp shipping. The NAD+ remains stable and active until opened.

I didn’t receive my NAD+ on time. Is it still safe?

Yes — all unopened units are stable at room temperature during delivery. Upon arrival, store according to the product instructions.